Operational characteristics of antiretroviral therapy clinics in Zambia: a time and motion analysis.

ABSTRACT:

Background

The mass scale-up of antiretroviral therapy (ART) in Zambia has taken place in the context of limited infrastructure and human resources resulting in many operational side-effects. In this study, we aimed to empirically measure current workload of ART clinic staff and patient wait times and service utilization.

Methods

We conducted time and motion (TAM) studies from both the healthcare worker (HCW) and patient perspectives at 10 ART clinics throughout Zambia. Trained personnel recorded times for consecutive discrete activities based on direct observation of clinical and non-clinical activities performed by counselors, clinical officers, nurses, and pharmacy technicians. For patient TAM, we recruited consenting patients and recorded times of arrival and departure a

SUBMITTER: Tampi RP 

PROVIDER: S-EPMC6480736 | biostudies-literature | 2019 Apr

REPOSITORIES: biostudies-literature