Integrating Patient Education Into the Glaucoma Clinical Encounter: A Lean Analysis.

ABSTRACT:

Purpose

The main purpose of this study was to use Lean analysis to identify how often and when wait times occur during a glaucoma visit to identify opportunities for additional patient engagement.

Methods

This prospective observational time-motion study measured process and wait times for 77 patient visits from 12 ophthalmologists at an academic glaucoma clinic over a 3-month period. Value stream maps visually diagramed the process of a clinical visit from the patient's perspective. Descriptive statistics were calculated for process times, wait times, and the frequency of 10+ minute wait times during each part of the visit. Key stakeholders participated in a root cause analysis to identify reasons for long wait times. The main outcome measure was average times (hours: minute

SUBMITTER: Newman-Casey PA 

PROVIDER: S-EPMC6499667 | biostudies-literature | 2019 May

REPOSITORIES: biostudies-literature