Predictors of Postal or Online Response Mode and Associations With Patient Experience and Satisfaction in the English Cancer Patient Experience Survey.

ABSTRACT:

Background

Patient experience surveys are important tools for improving the quality of cancer services, but the representativeness of responders is a concern. Increasingly, patient surveys that traditionally used postal questionnaires are incorporating an online response option. However, the characteristics and experience ratings of online responders are poorly understood.

Objective

We sought to examine predictors of postal or online response mode, and associations with patient experience in the (English) Cancer Patient Experience Survey.

Methods

We analyzed data from 71,186 patients with cancer recently treated in National Health Service hospitals who responded to the Cancer Patient Experience Survey 2015. Using logistic regression, we explored patient characteristic

SUBMITTER: Pham TM 

PROVIDER: S-EPMC6521193 | biostudies-literature | 2019 May

REPOSITORIES: biostudies-literature