Staff Perspectives on Primary Care Teams as De Facto "Hubs" for Care Coordination in VA: a Qualitative Study.

ABSTRACT:

Background

Improving care coordination is a key priority for many healthcare systems. However, initiatives to improve care coordination are complex to implement and have produced mixed results. A better understanding of how to craft and support implementation of effective care coordination strategies is needed.

Objective

To identify and understand the challenges and factors encountered by Patient-Aligned Care Team (PACT) staff in performing care coordination tasks in outpatient clinics in the Veterans Health Administration (VA).

Design

Qualitative study using semi-structured formative evaluation interviews.

Participants

Fourteen interviews with 18 clinical frontline managers and staff from 12 clinic sites across five VA health systems.

Interventions

This

SUBMITTER: Olmos-Ochoa TT 

PROVIDER: S-EPMC6542903 | biostudies-literature | 2019 May

REPOSITORIES: biostudies-literature