Effects of Intensive Primary Care on High-Need Patient Experiences: Survey Findings from a Veterans Affairs Randomized Quality Improvement Trial.

ABSTRACT:

Background

Intensive primary care programs aim to coordinate care for patients with medical, behavioral, and social complexity, but little is known about their impact on patient experience when implemented in a medical home.

Objective

Determine how augmenting the VA's medical home (Patient Aligned Care Team, PACT) with a PACT-Intensive Management (PIM) program influences patient experiences with care coordination, access, provider relationships, and satisfaction.

Design

Cross-sectional analysis of patient survey data from a five-site randomized quality improvement study.

Participants

Two thousand five hundred sixty-six Veterans with hospitalization risk scores ≥ 90th percentile and recent acute care.

Intervention

PIM offered patients intensive care coord

SUBMITTER: Zulman DM 

PROVIDER: S-EPMC6542922 | biostudies-literature | 2019 May

REPOSITORIES: biostudies-literature