Patient experience feedback in UK hospitals: What types are available and what are their potential roles in quality improvement (QI)?

ABSTRACT:

Background & objectives

The comparative uses of different types of patient experience (PE) feedback as data within quality improvement (QI) are poorly understood. This paper reviews what types are currently available and categorizes them by their characteristics in order to better understand their roles in QI.

Methods

A scoping review of types of feedback currently available to hospital staff in the UK was undertaken. This comprised academic database searches for "measures of PE outcomes" (2000-2016), and grey literature and websites for all types of "PE feedback" potentially available (2005-2016). Through an iterative consensus process, we developed a list of characteristics and used this to present categories of similar types.

Main results

The scoping review returne

SUBMITTER: Marsh C 

PROVIDER: S-EPMC6543142 | biostudies-literature | 2019 Jun

REPOSITORIES: biostudies-literature