Desired improvements of working conditions among medical assistants in Germany: a cross-sectional study.

ABSTRACT:

Background

In outpatient care in Germany, medical assistants (MAs) are the contact persons for patients' concerns and their working conditions are relevant to their own health and the provided quality of care. MAs working conditions have been described as precarious leading to high levels of work stress. Consequently, we aimed to examine MAs' needs for work-related improvements.

Methods

We surveyed 887 employed MAs between September 2016 and April 2017. A 20-item questionnaire measured desired improvements. To measure correlations between variables we computed a matrix of tetrachoric correlations for binary variables and performed an exploratory factor analysis. We ran ordinal logistic regression models employing 11 independent variables to examine determinants of needs.

SUBMITTER: Scharf J 

PROVIDER: S-EPMC6545209 | biostudies-literature | 2019

REPOSITORIES: biostudies-literature