Building Usability Knowledge for Health Information Technology: A Usability-Oriented Analysis of Incident Reports.

ABSTRACT:

Background

The contribution of usability flaws to patient safety issues is acknowledged but not well-investigated. Free-text descriptions of incident reports may provide useful data to identify the connection between health information technology (HIT) usability flaws and patient safety.

Objectives

This article examines the feasibility of using incident reports about HIT to learn about the usability flaws that affect patient safety. We posed three questions: (1) To what extent can we gain knowledge about usability issues from incident reports? (2) What types of usability flaws, related usage problems, and negative outcomes are reported in incidents reports? (3) What are the reported usability issues that give rise to patient safety issues?

Methods

A sample of 359 repo

SUBMITTER: Marcilly R 

PROVIDER: S-EPMC6561760 | biostudies-literature | 2019 May

REPOSITORIES: biostudies-literature