A conceptual model of urgent care sense-making and help-seeking: a qualitative interview study of urgent care users in England.

ABSTRACT:

Background

Theoretical models have sought to comprehend and conceptualise how people seek help from health professionals but it is unclear if such models apply to urgent care. Much previous research does not explain the complex interactions that influence how people make sense of urgent care and how this shapes service use. This paper aims to conceptualise the complexity of sense-making and help-seeking behaviour in peoples' everyday evaluations of when and how to access modern urgent care provision.

Methods

This study comprised longitudinal semi-structured interviews undertaken in the South of England. We purposively sampled participants 75+, 18-26 years, and from East/Central Europe (sub-sample of 41 received a second interview at + 6-12 months). Framework analysis was the

SUBMITTER: Turnbull J 

PROVIDER: S-EPMC6624886 | biostudies-literature | 2019 Jul

REPOSITORIES: biostudies-literature