Relationship between employee engagement scores and service quality ratings: analysis of the National Health Service staff survey across 97 acute NHS Trusts in England and concurrent Care Quality Commission outcomes (2012-2016).

ABSTRACT:

Objective

This research explores measures of employee engagement in the National Health Service (NHS) acute Trusts in England and examines the association between organisation-level engagement scores and quality ratings by the Care Quality Commission (CQC).

Design

Cross-sectional.

Setting

97 acute NHS Trusts in England.

Participants

97 NHS acute Trusts in England (2012-2016). Data include provider details, staff survey results and CQC reports. Hybrid Trusts or organisations affected by recent mergers are excluded.

Outcome measures

Analysis uses organisation-level employee engagement and CQC quality ratings.

Results

Employee engagement is affected by organisational factors, including patient bed numbers (β=-0.46, p<0.05) and financial revenue (β=0.

SUBMITTER: Wake M 

PROVIDER: S-EPMC6661626 | biostudies-literature | 2019 Jul

REPOSITORIES: biostudies-literature