Routine patient surveys: Patients' preferences and information gained by healthcare providers.

ABSTRACT:

Background

Patient feedback after contact with a hospital is regarded as an important source of information for the improvement of local healthcare services. Routine patient surveys are in widespread use to obtain such feedback. While general principles for the composition of this kind of surveys have been described in the literature, it is unknown which method of contact and topics of feedback are important to patients in postcontact healthcare surveys.

Material and methods

We invited 2931 consecutive patients who had in- or outpatient contact with the Department of Orthopaedics and Traumatology at the University Hospital Basel to an anonymous survey. They were asked whether they were generally in favor of feedback surveys. They also had the opportunity to state their prefe

SUBMITTER: Schopf AC 

PROVIDER: S-EPMC6675389 | biostudies-literature | 2019

REPOSITORIES: biostudies-literature