Exploring individual and work organizational peculiarities of working in emergency medical communication centers in Norway- a qualitative study.

ABSTRACT:

Background

Emergency Medical call-takers working in Emergency Medical Communication Centers (EMCCs) are addressing complex and potentially life threatening problems. The call-takers have to make fast decisions, responding to problems described in phone calls. Recent studies focus mainly on individual aspects of call-takers' work. The objectives of this study were to explore 1) What characterizes individual work performance of call takers in EMCCs? and 2) What characterizes work organizational factors call takers see as most relevant to the performance of their work?

Methods

The research is based upon in-depth interviews with call takers at three EMCCs in Norway (n = 19). Interviews were performed during the period May 2013 to September 2014. Data was analyzed using thematic

SUBMITTER: Leonardsen AC 

PROVIDER: S-EPMC6679546 | biostudies-literature | 2019 Aug

REPOSITORIES: biostudies-literature