Evaluating Digital Maturity and Patient Acceptability of Real-Time Patient Experience Feedback Systems: Systematic Review.

ABSTRACT:

Background

One of the essential elements of a strategic approach to improving patients' experience is to measure and report on patients' experiences in real time. Real-time feedback (RTF) is increasingly being collected using digital technology; however, there are several factors that may influence the success of the digital system.

Objective

The aim of this review was to evaluate the digital maturity and patient acceptability of real-time patient experience feedback systems.

Methods

We systematically searched the following databases to identify papers that used digital systems to collect RTF: The Cochrane Library, Global Health, Health Management Information Consortium, Medical Literature Analysis and Retrieval System Online, EMBASE, PsycINFO, Web of Science, and CIN

SUBMITTER: Khanbhai M 

PROVIDER: S-EPMC6682271 | biostudies-literature | 2019 Jan

REPOSITORIES: biostudies-literature