Expectations of healthcare quality: A cross-sectional study of internet users in 12 low- and middle-income countries.

ABSTRACT:

Background

High satisfaction with healthcare is common in low- and middle-income countries (LMICs), despite widespread quality deficits. This may be due to low expectations because people lack knowledge about what constitutes good quality or are resigned about the quality of available services.

Methods and findings

We fielded an internet survey in Argentina, China, Ghana, India, Indonesia, Kenya, Lebanon, Mexico, Morocco, Nigeria, Senegal, and South Africa in 2017 (N = 17,996). It included vignettes describing poor-quality services-inadequate technical or interpersonal care-for 2 conditions. After applying population weights, most of our respondents lived in urban areas (59%), had finished primary school (55%), and were under the age of 50 (75%). Just over half were men (51%

SUBMITTER: Roder-DeWan S 

PROVIDER: S-EPMC6685603 | biostudies-literature | 2019 Aug

REPOSITORIES: biostudies-literature