Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis.

ABSTRACT:

Background

Physician rating websites (PRWs) have been developed as part of a wider move toward transparency around health care quality, and these allow patients to anonymously rate, comment, and discuss physicians' quality on the Web. The first Swiss PRWs were established in 2008, at the same time as many international PRWs. However, there has been limited research conducted on PRWs in Switzerland to date. International research has indicated that a key shortcoming of PRWs is that they have an insufficient number of ratings.

Objective

The aim of this study was to examine the frequency of quantitative ratings and narrative comments on the Swiss PRWs.

Methods

In November 2017, a random stratified sample of 966 physicians was generated from the regions of Zürich and Gene

SUBMITTER: McLennan S 

PROVIDER: S-EPMC6688440 | biostudies-literature | 2019 Jul

REPOSITORIES: biostudies-literature