Evaluating Patient Experiences in Dry Eye Disease Through Social Media Listening Research.

ABSTRACT:

Introduction

Social media listening (SML) is an approach to assess patient experience in different indications. This is the first study to report the results of using SML to understand patients' experiences of living with dry eye disease (DED).

Methods

Publicly available, English-language social media content between December 2016 and August 2017 was searched employing pre-defined criteria using Social Studio^®, an online aggregator-tool for posts from social media channels. Using natural language processing (NLP), posts were indexed using patient lexicon and disease-related keywords to derive a set of patient posts. NLP was used to identify relevance, followed by further manual evaluation and analysis to generate patient insights.

Results

In all, 2279 possi

SUBMITTER: Cook N 

PROVIDER: S-EPMC6692792 | biostudies-literature | 2019 Sep

REPOSITORIES: biostudies-literature