Veteran Satisfaction with Early Experiences of Health Care Through the Veterans Choice Program: a Concurrent Mixed Methods Study.

ABSTRACT:

Background

The 2014 Veterans Access, Choice and Accountability Act (i.e., "Choice") allows eligible Veterans to receive covered health care outside the Veterans Affairs (VA) Healthcare System. The initial implementation of Choice was challenging, and use was limited in the first year.

Objective

To assess satisfaction with Choice, and identify reasons for satisfaction and dissatisfaction during its early implementation.

Design and participants

Semi-structured telephone interviews from July to September 2015 with Choice-eligible Veterans from 25 VA facilities across the USA.

Main measures

Satisfaction was assessed with 5-point Likert scales and open-ended questions. We compared ratings of satisfaction with Choice and VA health care, and identified reasons for sat

SUBMITTER: Jones AL 

PROVIDER: S-EPMC6712120 | biostudies-literature | 2019 Sep

REPOSITORIES: biostudies-literature