Sociodemographic and health-related determinants for making repeated calls to a medical helpline: a prospective cohort study.

ABSTRACT:

Objectives

To identify sociodemographic and health-related characteristics of callers' making repeated calls within 48 hours to a medical helpline, compared with those who only call once.

Setting

In the Capital Region of Denmark people with acute, non-life-threatening illnesses or injuries are triaged through a single-tier medical helpline for acute, healthcare services.

Participants

People who called the medical helpline between 18 January and 9 February 2017 were invited to participate in the survey. During the period, 38 787 calls were handled and 12 902 agreed to participate. Calls were excluded because of the temporary civil registration number (n=78), the call was not made by the patient or a close relative (n=699), or survey responses were incomplete (n=19). He

SUBMITTER: Blakoe M 

PROVIDER: S-EPMC6720138 | biostudies-literature | 2019 Aug

REPOSITORIES: biostudies-literature