Identification of processes that mediate the impact of workplace violence on emergency department healthcare workers in the USA: results from a qualitative study.

ABSTRACT:

Objectives

Violence towards emergency department healthcare workers is pervasive and directly linked to provider wellness, productivity and job satisfaction. This qualitative study aimed to identify the cognitive and behavioural processes impacted by workplace violence to further understand why workplace violence has a variable impact on individual healthcare workers.

Design

Qualitative interview study using a phenomenological approach to initial content analysis and secondary thematic analysis.

Setting

Three different emergency departments.

Participants

We recruited 23 emergency department healthcare workers who experienced a workplace violence event to participate in an interview conducted within 24 hours of the event. Participants included nurses (n=9; 39%),

SUBMITTER: Vrablik MC 

PROVIDER: S-EPMC6720251 | biostudies-literature | 2019 Aug

REPOSITORIES: biostudies-literature