Implementation of Practice Transformation: Patient Experience According to Practice Leaders.

ABSTRACT:

Objective

Examine practice leaders' perceptions and experiences of how patient-centered medical home (PCMH) transformation improves patient experience.

Subjects

Thirty-six interviews with lead physicians (n = 13), site clinic administrators (n = 13), and nurse supervisors (n = 10).

Methods

Semi-structured interviews at 14 primary care practices within a large urban Federally Qualified Health Center (FQHC) delivery system to identify critical patient experience domains and mechanisms of change. Identified patient experience domains were compared with Consumer Assessment of Healthcare Providers and Systems (CAHPS) items.

Results

We identified 28 patient experience domains improved by PCMH transformation, of which 22 are measured by CAHPS, and identified 24 mechan

SUBMITTER: Quigley DD 

PROVIDER: S-EPMC6724179 | biostudies-literature | 2017 Jul/Sep

REPOSITORIES: biostudies-literature