The effects of survey version on patient experience scores and plan rankings.

ABSTRACT:

Objective

To assess the effect of changing survey questions on plan-level patient experience measures and ratings.

Data source

2015 Medicare Advantage CAHPS Survey respondents.

Study design

Ninety three randomly selected beneficiaries in each of 40 MA plans received a revised (5.0) CAHPS survey; 38 832 beneficiaries received version 4.0. Linear mixed-effect regression predicted CAHPS measures from fixed effects for survey version and beneficiary characteristics and random effects for plan and plan-by-version random slope.

Principal findings

Response rates were 42 percent for both versions. Removal of "try to" from screeners increased the percentage of respondents eligible for follow-up questions. Version 5.0 caused a small increase (1-3 points on a 0-100 scale,

SUBMITTER: Beckett MK 

PROVIDER: S-EPMC6736904 | biostudies-literature | 2019 Oct

REPOSITORIES: biostudies-literature