A Comparative Study of Burnout, Stress, and Resilience among Emotional Workers.

ABSTRACT:

Objective

To investigate associations between stress, resilience, and burnout in three emotional job sectors.

Methods

We conducted a multi-group comparative study using structural equation modeling and latent mean analysis. In total, 806 participants (403 call center consultants, 270 mental health workers, and 133 school counselors) completed self-administered questionnaires including the Perceived Stress Scale, Korean version of the Connor-Davidson Resilience Scale, and Maslach Burnout InventoryGeneral Survey.

Results

Stress had significant direct effects on resilience and burnout, and resilience had significant direct effects on burnout in all groups. Resilience partially mediated these relationships among call center consultants and school counselors. Stress and bu

SUBMITTER: Lee YR 

PROVIDER: S-EPMC6761789 | biostudies-literature | 2019 Sep

REPOSITORIES: biostudies-literature