The Content and Nature of Narrative Comments on Swiss Physician Rating Websites: Analysis of 849 Comments.

ABSTRACT: BACKGROUND:The majority of physician rating websites (PRWs) provide users the option to leave narrative comments about their physicians. Narrative comments potentially provide richer insights into patients' experiences and feelings that cannot be fully captured in predefined quantitative rating scales and are increasingly being examined. However, the content and nature of narrative comments on Swiss PRWs has not been examined to date. OBJECTIVE:This study aimed to examine (1) the types of issues raised in narrative comments on Swiss PRWs and (2) the evaluation tendencies of the narrative comments. METHODS:A random stratified sample of 966 physicians was generated from the regions of Zürich and Geneva. Every selected physician was searched for on 3 PRWs (OkDoc, DocApp, and Medicosearch) and

SUBMITTER: McLennan S 

PROVIDER: S-EPMC6792026 | biostudies-literature | 2019 Sep

REPOSITORIES: biostudies-literature