Satisfaction of 30 402 callers to a medical helpline of the Emergency Medical Services Copenhagen: a retrospective cohort study.

ABSTRACT:

Objectives

To keep healthcare systems sustainable for future demands, many countries are developing a centralised telephone line for out-of-hours primary care services. To increase the quality of such services, more information is needed on factors that influence caller satisfaction. The aim of this study was to identify demographic and call-related characteristics that are associated with the patient satisfaction of callers to a medical helpline in Denmark.

Design

Retrospective cohort study on patient registry data and questionnaire results.

Setting

Non-emergency medical helpline in the Capital Region of Denmark.

Participants

A random sample of 30 402 callers to the medical helpline between May 2016 and May 2018.

Primary and secondary outcome measures

R

SUBMITTER: Zinger ND 

PROVIDER: S-EPMC6797474 | biostudies-literature | 2019 Oct

REPOSITORIES: biostudies-literature