Citizen perspectives on the use of publicly reported primary care performance information: Results from citizen-patient dialogues in three Canadian provinces.

ABSTRACT:

Objective

Performance measurement and reporting is proliferating in all sectors of the healthcare system, including primary care, despite a dearth of evidence on how the public uses reports on primary care performance. We explored how the public might use this information, to guide the development of effective reporting systems for primary care.

Methods

We conducted six full-day deliberative dialogue sessions with a purposive sample of 56 citizen-patients across three Canadian provinces (British Columbia, Ontario and Nova Scotia). Participants identified how they would use publicly reported performance data. We conducted a thematic analysis of the data by region.

Results

Common uses for primary care performance information emerged across all sessions. Participants mos

SUBMITTER: Johnston S 

PROVIDER: S-EPMC6803417 | biostudies-literature | 2019 Oct

REPOSITORIES: biostudies-literature