Partnering with patients in quality improvement: towards renewed practices for healthcare organization managers?

ABSTRACT: BACKGROUND:Around the world, many healthcare organizations engage patients as a quality improvement strategy. In Canada, the University of Montreal has developed a model which consists in partnering with patient advisors, providers, and managers in quality improvement. This model was introduced through its Partners in Care Programs tested with several quality improvement teams in Quebec, Canada. Partnering with patients in quality improvement brings about new challenges for healthcare managers. This model is recent, and little is known about how managers contribute to implementing and sustaining it using key practices. METHODS:In-depth multi-level case studies were conducted within two healthcare organizations which have implemented a Partners in Care Program in quality improvement. The lo

SUBMITTER: Clavel N 

PROVIDER: S-EPMC6839263 | biostudies-literature | 2019 Nov

REPOSITORIES: biostudies-literature