An assessment of the Dutch experience with health insurers acting as healthcare advisors.

ABSTRACT: INTRODUCTION:With managed competition, selective contracting and the appointing of preferred providers are important instruments for health insurers to improve their bargaining position in the healthcare purchasing market. Insurers can offer enrollees extra services, such as advice about their healthcare, to attract them, ensure that they remain loyal, and to channel them to preferred providers. We investigate which advice services insurers in the Dutch system of managed competition offer enrollees, how they inform them about services, and if enrollees use and appreciate them. MATERIALS AND METHODS:From November to December 2017, two researchers independently analyzed the websites of all health insurers in the Netherlands. We also conducted a questionnaire study among 1,500 members (respon

SUBMITTER: Victoor A 

PROVIDER: S-EPMC6839849 | biostudies-literature | 2019

REPOSITORIES: biostudies-literature