Variation in Patient Experience Across the Clinic Day: a Multilevel Assessment of Four Primary Care Practices.

ABSTRACT:

Background

Patient satisfaction with healthcare is associated with clinical outcomes, provider satisfaction, and success of healthcare organizations. As the clinic day progresses, provider fatigue, deterioration with communication within the care team, and appointment spillover may decrease patient experience.

Objective

To understand the relationship between likelihood to recommend a primary care practice and scheduled appointment time across multiple practice settings.

Design

Retrospective cohort.

Participants

A retrospective cohort was created of all patients seen within four primary care practices between July 1, 2016, and September 30, 2017.

Main measures

We looked at scheduled appointment time against patient likelihood to recommend a practice as a

SUBMITTER: Philpot LM 

PROVIDER: S-EPMC6848585 | biostudies-literature | 2019 Nov

REPOSITORIES: biostudies-literature