User experience and satisfaction with specialty consultations and surgical care in secondary and tertiary level hospitals in Mexico.

ABSTRACT: BACKGROUND:To evaluate the association between user experience and satisfaction with specialty consultations and surgical care at the Mexican Institute of Social Security (IMSS) secondary and tertiary level hospitals. METHODS:We conducted secondary data analysis of the cross-sectional 2017 IMSS National Satisfaction Survey. The dependent variables were user satisfaction with outpatient consultation and with surgery. The study's independent variables were user experience with these services. The Lancet Global Health Commission on High Quality Health Systems in the Sustainable Development Era framework was used to guide the analysis. For each dependent variable a double-weighted Poisson regression model with robust variance was performed and considered clustering of the observations within 1

SUBMITTER: Doubova SV 

PROVIDER: S-EPMC6873740 | biostudies-literature | 2019 Nov

REPOSITORIES: biostudies-literature