User-experience and patient satisfaction with quality of tuberculosis care in India: A mixed-methods literature review.

ABSTRACT:

Background

Tuberculosis affected 2.7 million people in India in 2017. The Revised National TB Control Programme has achieved milestones in coverage, however quality of TB care remains highly variable and often poor, with significant gaps in provider knowledge, practices, and patients consistently lost to follow-up. These quality gaps are largely informed by studies on provider practices or objective chart abstractions and case data. Per the knowledge of the author, no review has been conducted on first-hand patient perspectives on the quality of TB care they receive. This mixed-methods literature review aims to synthesize evidence on user-experience and patient satisfaction with TB care in India and inform areas for service quality improvement.

Methods

Five medical databases

SUBMITTER: Bhatnagar H 

PROVIDER: S-EPMC6880015 | biostudies-literature | 2019 Dec

REPOSITORIES: biostudies-literature