Evaluation of patient experience in county-level public hospitals in China: a multicentred, cross-sectional study.

ABSTRACT:

Objectives

Patient experience is being widely considered in the evaluation of healthcare service quality, which is a key target for public hospitals under China's New Healthcare Reform. This study aimed to illustrate patients' experiences in county-level public hospitals, and identify aspects that need to be improved.

Setting and participants

Between 2016 and 2018, a cross-sectional study with 500 outpatients and 800 inpatients was conducted in 10 county-level public hospitals from Shandong Province, Hubei Province and Chongqing Municipality.

Method

A three-part questionnaire was used to evaluate patients' experiences during their visits to hospitals. It comprised a questionnaire for basic information, the Picker Patient Experience (PPE-15) Questionnaire and the overa

SUBMITTER: Min R 

PROVIDER: S-EPMC6886962 | biostudies-literature | 2019 Nov

REPOSITORIES: biostudies-literature