The emotional labour of quality improvement work in end of life care: a qualitative study of Patient and Family Centred Care (PFCC) in England.

ABSTRACT:

Background

There is a growing emphasis on understanding patient experience in order to inform efforts to support improvement. This paper reports findings from an implementation study of an evidence-based intervention called Patient and Family Centred Care (PFCC) designed to tap into patient experiences as a basis for improvement. In this study the PFCC intervention was spread to a new service area (end of life care) and delivered at scale in England. The findings presented here focus specifically on one key aspect of the intervention: staff shadowing of patients, and the experiences of staff carrying out shadowing for the purposes of service improvements.

Methods

The study methods were ethnographic observations of key events, semi-structured interviews with members of partic

SUBMITTER: Boulton R 

PROVIDER: S-EPMC6889450 | biostudies-literature | 2019 Dec

REPOSITORIES: biostudies-literature