Exploring the hospital patient journey: What does the patient experience?

ABSTRACT: PURPOSE:To understand how different methodologies of qualitative research are able to capture patient experience of the hospital journey. METHODS:A qualitative study of orthopaedic patients admitted for hip and knee replacement surgery in a 250-bed university hospital was performed. Eight patients were shadowed from the time they entered the hospital to the time of transfer to rehabilitation. Four patients and sixteen professionals, including orthopaedists, head nurses, nurses and administrative staff, were interviewed. RESULTS:Through analysis of the data collected four main themes emerged: the information gap; the covering patient-professionals relationship; the effectiveness of family closeness; and the micro-integration of hospital services. The three different standpoints (patient sha

SUBMITTER: Gualandi R 

PROVIDER: S-EPMC6894823 | biostudies-literature | 2019

REPOSITORIES: biostudies-literature