Older care home residents' and their relatives' knowledge, understanding and views of shift handovers: an exploratory, focused-ethnographic qualitative study using interviews and observations.

ABSTRACT: OBJECTIVES:To investigate residents' and relatives' views and experiences of handovers in care homes. This paper reports residents' and relatives' awareness of handovers, knowledge of and views on handover practices and purpose, and views on handover effectiveness. Outcomes, safety and satisfaction in clinical settings are influenced by shift handovers. Despite this link with quality, residents' increasing support needs and the provision of 24 hours care in care homes for older people, little is known about handovers in these settings from a resident and visiting relative perspective. SETTING:Five purposively sampled care homes for older people in South East England. PARTICIPANTS:Home managers (n=5), residents (n=16) relatives of residents (n=10) were interviewed; residents (n=15) and thei

SUBMITTER: Orellana K 

PROVIDER: S-EPMC6924715 | biostudies-literature | 2019 Dec

REPOSITORIES: biostudies-literature