Measuring Regional Quality of Health Care Using Unsolicited Online Data: Text Analysis Study.

ABSTRACT: BACKGROUND:Regional population management (PM) health initiatives require insight into experienced quality of care at the regional level. Unsolicited online provider ratings have shown potential for this use. This study explored the addition of comments accompanying unsolicited online ratings to regional analyses. OBJECTIVE:The goal was to create additional insight for each PM initiative as well as overall comparisons between these initiatives by attempting to determine the reasoning and rationale behind a rating. METHODS:The Dutch Zorgkaart database provided the unsolicited ratings from 2008 to 2017 for the analyses. All ratings included both quantitative ratings as well as qualitative text comments. Nine PM regions were used to aggregate ratings geographically. Sentiment analyses were pe

SUBMITTER: Hendrikx RJP 

PROVIDER: S-EPMC6937541 | biostudies-literature | 2019 Dec

REPOSITORIES: biostudies-literature