Factors Associated with Patient Satisfaction of Community Mental Health Services: A Multilevel Approach.

ABSTRACT: Community care is increasingly the mainstay of mental healthcare provision in many countries and patient satisfaction is an important barometer of quality of patient care. This paper explores the key factors associated with patient satisfaction with community mental health services in England and then compares providers' performance on patient satisfaction. Our analysis is based on patient-level responses from the community mental health survey, which is run annually by the Care Quality Commission (CQC) for the years 2010 to 2013. We perform a repeated cross-section analysis, identifying factors associated with patient satisfaction via a multi-level ordered probit model, including both patient- and provider-level variables. We identify hospital-specific effects via empirical Bayes estimati

SUBMITTER: Stamboglis N 

PROVIDER: S-EPMC6942033 | biostudies-literature | 2020 Jan

REPOSITORIES: biostudies-literature