Patient Recommendations to Improve the Implementation of and Engagement With Portals in Acute Care: Hospital-Based Qualitative Study.

ABSTRACT:

Background

The inclusion of patient portals into electronic health records in the inpatient setting lags behind progress in the outpatient setting.

Objective

The aim of this study was to understand patient perceptions of using a portal during an episode of acute care and explore patient-perceived barriers and facilitators to portal use during hospitalization.

Methods

We utilized a mixed methods approach to explore patient experiences in using the portal during hospitalization. All patients received a tablet with a brief tutorial, pre- and postuse surveys, and completed in-person semistructured interviews. Qualitative data were coded using thematic analysis to iteratively develop 18 codes that were integrated into 3 themes framed as patient recommendations to hospitals

SUBMITTER: Greysen SR 

PROVIDER: S-EPMC6996719 | biostudies-literature | 2020 Jan

REPOSITORIES: biostudies-literature