Eight Priorities for Improving Primary Care Access Management in Healthcare Organizations: Results of a Modified Delphi Stakeholder Panel.

ABSTRACT:

Objective

To identify priorities for improving healthcare organization management of patient access to primary care based on prior evidence and a stakeholder panel.

Background

Studies on healthcare access show its importance for ensuring population health. Few studies show how healthcare organizations can improve access.

Methods

We conducted a modified Delphi stakeholder panel anchored by a systematic review. Panelists (N = 20) represented diverse stakeholder groups including patients, providers, policy makers, purchasers, and payers of healthcare services, predominantly from the Veterans Health Administration. A pre-panel survey addressed over 80 aspects of healthcare organization management of access, including defining access management. Panelists discussed survey-

SUBMITTER: Rubenstein L 

PROVIDER: S-EPMC7018673 | biostudies-literature | 2020 Feb

REPOSITORIES: biostudies-literature