[Organizational procedures and health care management. A point of view from primary care centres].

ABSTRACT:

Objective

We aimed to know how the directive teams perceive the implementation of organizational procedures in relation with the health care management in the primary care setting.

Design

Multicentre cross-sectional descriptive study.

Setting

Area 11 Madrid Primary Care Service, Spain.

Participants

All directive teams of primary care centres (PCC) (n=38).

Measurements

Data were collected with a self-administered semiestructured questionnaire which included 21 main questions about procedures and use of internal organizational measures relating to the health care management in PCC, grouped in five sections: predictable and non predictable consultations(clinical and administrative), clinical schedules and office management.

Results

100% response rate

SUBMITTER: Rodriguez Garcia LC 

PROVIDER: S-EPMC7025045 | biostudies-literature | 2011 Aug

REPOSITORIES: biostudies-literature