Factors associated with positive user experience with primary healthcare providers in Mexico: a multilevel modelling approach using national cross-sectional data.

ABSTRACT:

Objective

This study aimed to investigate factors associated with patient experience with primary care in a large public health system in Mexico and determine the amount of variability in experience attributable to facility-level and state-level factors.

Methods

We analysed cross-sectional 2016 national satisfaction survey data from the Mexican Social Security Institute (IMSS). Patient-level data were merged with facility-level data and information on poverty by state. We assessed general contextual effects and examined the relationship of patient, facility and state factors with four patient experience measures using random effects logistic regression.

Results

25 745 patients' responses from 319 facilities were analysed. The majority experienced good communication (7

SUBMITTER: Holt K 

PROVIDER: S-EPMC7045193 | biostudies-literature | 2020 Jan

REPOSITORIES: biostudies-literature