Are there interactional differences between telephone and face-to-face psychological therapy? A systematic review of comparative studies.

ABSTRACT:

Background

Despite comparable clinical outcomes, therapists and patients express reservations about the delivery of psychological therapy by telephone. These concerns centre around the quality of the therapeutic relationship and the ability to exercise professional skill and judgement in the absence of visual cues. However, the empirical evidence base for such perceptions has not been clearly established.

Methods

We conducted a systematic review to establish what is known empirically about interactional differences between psychotherapeutic encounters conducted face-to-face vs. by telephone.

Results

The review identified 15 studies that used situated, comparative approaches to exploring interactional aspects of telephone and face-to-face psychological therapy. These s

SUBMITTER: Irvine A 

PROVIDER: S-EPMC7049904 | biostudies-literature | 2020 Mar

REPOSITORIES: biostudies-literature