Real-Time Access to Electronic Health Record via a Patient Portal: Is it Harmful? A Retrospective Observational Study.

ABSTRACT: BACKGROUND:The rapid implementation of patient portals, through which patients can view their electronic health record, creates possibilities for information exchange and communication between patients and health care professionals. However, real-time disclosure of test results and clinical reports poses a source of concern. OBJECTIVE:This study aimed to examine negative experiences resulting from real-time disclosure of medical information through a patient portal. METHODS:Data were collected over a 2-year period in 4 datasets consisting of incidents reported by health care professionals, complaints of patients, patient issues at a portal helpdesk, and a survey among health care professionals. Incidents, complaints, issues, and answers on the survey were counted and analyzed through an it

SUBMITTER: van Kuppenveld SI 

PROVIDER: S-EPMC7055752 | biostudies-literature | 2020 Feb

REPOSITORIES: biostudies-literature