User Experiences of Social Support From Companion Chatbots in Everyday Contexts: Thematic Analysis.

ABSTRACT: BACKGROUND:Previous research suggests that artificial agents may be a promising source of social support for humans. However, the bulk of this research has been conducted in the context of social support interventions that specifically address stressful situations or health improvements. Little research has examined social support received from artificial agents in everyday contexts. OBJECTIVE:Considering that social support manifests in not only crises but also everyday situations and that everyday social support forms the basis of support received during more stressful events, we aimed to investigate the types of everyday social support that can be received from artificial agents. METHODS:In Study 1, we examined publicly available user reviews (N=1854) of Replika, a popular companion cha

SUBMITTER: Ta V 

PROVIDER: S-EPMC7084290 | biostudies-literature | 2020 Mar

REPOSITORIES: biostudies-literature