Assessing patient safety in a pediatric telemedicine setting: a multi-methods study.

ABSTRACT:

Background

Telemedicine and telephone-triage may compromise patient safety, particularly if urgency is underestimated. We aimed to explore the level of safety of a pediatric telemedicine service, with particular reference to the appropriateness of the medical diagnoses made by the online physicians and the reasonableness of their decisions.

Methods

This retrospective multi-method study investigated the decision-making process of physicians in a pediatric tele-triage service provided in Israel. The first section of the study investigates several measures relating to patient safety in the telemedicine setting. Two physicians reviewed a random sample of 339 parent-physician consultations conducted via a pediatric telemedicine service provided by a healthcare organization during

SUBMITTER: Haimi M 

PROVIDER: S-EPMC7126468 | biostudies-literature | 2020 Apr

REPOSITORIES: biostudies-literature