Comparing Patients' Experiences with Electronic and Traditional Consultation: Results from a Multisite Survey.

ABSTRACT:

Background

There have been no large-scale studies to date of patients' experiences with electronic consultation (eConsult) between primary and specialty care.

Objective

Compare experiences with eConsult and referral for in-person specialist consultation.

Design

Online survey 2-6 weeks following eConsult or referral at 9 US academic medical centers.

Participants

Adult patients with no more than one eConsult or referral order from a primary care provider (PCP) in the prior month. Over 9 months, 29,291 email invitations were sent (88% referral; 12% eConsult).

Main measures

Trust in and satisfaction with PCP; consult type awareness; agreement with decision to seek specialist input; timeliness of care; mode of PCP-patient eConsult communication; satisfaction

SUBMITTER: Ackerman SL 

PROVIDER: S-EPMC7174441 | biostudies-literature | 2020 Apr

REPOSITORIES: biostudies-literature