Rapid design and implementation of an integrated patient self-triage and self-scheduling tool for COVID-19.

ABSTRACT:

Objective

To rapidly deploy a digital patient-facing self-triage and self-scheduling tool in a large academic health system to address the COVID-19 pandemic.

Materials and methods

We created a patient portal-based COVID-19 self-triage and self-scheduling tool and made it available to all primary care patients at the University of California, San Francisco Health, a large academic health system. Asymptomatic patients were asked about exposure history and were then provided relevant information. Symptomatic patients were triaged into 1 of 4 categories-emergent, urgent, nonurgent, or self-care-and then connected with the appropriate level of care via direct scheduling or telephone hotline.

Results

This self-triage and self-scheduling tool was designed and implemented in

SUBMITTER: Judson TJ 

PROVIDER: S-EPMC7184478 | biostudies-literature | 2020 Jun

REPOSITORIES: biostudies-literature