A Three-part Quality Improvement Initiative to Increase Patient Satisfaction and Reduce Appointment Time.

ABSTRACT:

Introduction

PediPlace, a busy pediatric not-for-profit clinic in Lewisville, Tex., struggles with prolonged patient wait times. This quality improvement (QI) project aimed to reduce appointment lengths and improve the patient experience.

Methods

PediPlace introduced 3 interventions: improved patient tracking to measure timing on the electronic health record interface, elimination of script repetition between medical assistants and providers, and patient art kits.

Results

From over 2,000 surveys indicated that patients were more satisfied; the percentage of negative survey comments decreased from 20% in 2017 and 2018 to under 10% in 2019. The overall rating of the clinic rose from 3.8 to 4.75 (on a scale of 1-5) after QI interventions as well. The number of patients n

SUBMITTER: Manohar S 

PROVIDER: S-EPMC7190244 | biostudies-literature | 2020 Mar-Apr

REPOSITORIES: biostudies-literature