Assessment of patient satisfaction with pharmacy service and associated factors in public hospitals, Eastern Ethiopia.

ABSTRACT:

Background

A comprehensive understanding of the extent of patient satisfaction and its determinants are crucial in improving the quality of service. Hence, this research was designed to measure patient satisfaction with pharmacy service.

Methods

A cross-sectional study was conducted among 422 patients to assess satisfaction with pharmacy service in public hospitals located in Eastern Ethiopia from September to January 2018. Data were collected through an exit interview using structured questionnaires. Then, it was entered into EpiData version 3.1 and exported to STATA version 14.2 for analysis. Associations between dependent and independent variables were assessed by multiple logistic regression using an adjusted odds ratio at a 95% confidence interval and the p value

SUBMITTER: Ayele Y 

PROVIDER: S-EPMC7223202 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature