Patients Assess an eConsult Model's Acceptability at 5 US Academic Medical Centers.

ABSTRACT:

Purpose

Electronic consultation (eConsult), involving asynchronous primary care clinician-to-specialist consultation, is being adopted at a growing number of health systems. Most evaluations of eConsult programs have assessed clinical and financial impacts and clinician acceptability. Less attention has been focused on patients' opinions. We set out to understand patient perspectives and preferences for hypothetical eConsult use at 5 US academic medical centers in the process of adopting an eConsult model.

Methods

We invited adult primary care patients to participate in focus groups. Participants were introduced to the eConsult model, considered its potential benefits and drawbacks, judged the acceptability of a hypothetical copay, and expressed their preferences for future

SUBMITTER: Ackerman SL 

PROVIDER: S-EPMC7227466 | biostudies-literature | 2020 Jan

REPOSITORIES: biostudies-literature