Re-designing a rapid response system: effect on staff experiences and perceptions of rapid response team calls.

ABSTRACT:

Background

Rapid Response Team (RRT) calls are clinical crises. Clinical and time pressures can hinder effective liaison between staff who call the RRT ('users') and those responding as part of the RRT ('members'). Non-technical skills (NTS) training has been shown to improve communication and cooperation but requires time and financial resources that may not be available in acute care hospitals. Rapid Response System (RRS) re-design, aiming to promote use of NTS, may provide an alternative approach to improving interactions within RRTs and between members and users.

Methods

Re-design of an existing mature RRS was undertaken in a tertiary, metropolitan hospital incorporating the addition of: 1) regular RRT meetings 2) RRT role badges and 3) a structured member-to-user patien

SUBMITTER: Chalwin R 

PROVIDER: S-EPMC7257194 | biostudies-literature | 2020 May

REPOSITORIES: biostudies-literature